Privacy Policy

Last updated: 01 Sept 2025

Relokates (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

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1. Information We Collect

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We may collect the following types of information:

• Personal details (name, phone number, email address, home/office address) when you contact us or book a service.

• Payment information (where applicable, securely processed by third-party providers).

• Service details (pick-up/delivery addresses, items to be moved).

• Website/online usage data such as IP address, browser type, and cookies.

 

2. How We Use Your Information

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We use your information to:

• Provide and manage our removal services.

• Communicate with you about quotes, bookings, and service updates.

• Process payments and issue invoices.

• Improve our services and customer experience.

• Comply with legal and regulatory obligations.

 

3. Sharing Your Information

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We will never sell your data. We may share your information only with:

• Trusted service providers (e.g., storage partners, payment processors).

• Legal authorities if required by law.

 

4. Data Security

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We implement appropriate technical and organisational measures to keep your information secure and protect it from unauthorised access, loss, or misuse.

 

5. Data Retention

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We will only keep your personal information for as long as necessary to provide our services and comply with legal obligations (e.g., tax records).

 

6. Your Rights

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Under UK GDPR, you have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate data.

• Request deletion of your data (where legally permissible).

• Object to or restrict certain processing activities.

• Withdraw consent (where processing is based on consent).

 

To exercise your rights, please contact us at:
      Info@relokates.co.uk

      02038074461

 

7. Cookies

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Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

 

8. Updates to This Policy

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We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, accompanied by the updated date.

 

Contact Us

 

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Relokates

• Info@relokates.co.uk

• 02038074461

• 95 Mortimer Street,       

• London

• W1W 7GB